Refund Policy

30-Day Money-Back Guarantee

At Viewsy, we stand behind the quality of our services. We offer a 30-day money-back guarantee for all new clients on Starter and Growth plans. If you're not satisfied with our services within the first 30 days of your initial subscription, you may request a full refund.

Eligibility Requirements

To qualify for a refund under our 30-day guarantee, the following conditions must be met:

• The refund request must be made within 30 days of your initial payment
• You must have provided timely access to accounts and necessary information
• You must have responded to our communications within agreed timeframes
• The request applies only to first-time clients (new subscriptions)
• You must provide a brief explanation of your dissatisfaction

The 30-day guarantee does not apply to:

• Renewal periods after the initial 30 days
• Enterprise custom plans (subject to individual contract terms)
• Additional services purchased beyond the base plan
• Third-party advertising spend (non-refundable)

Refunds After 30 Days

After the initial 30-day period, our services are non-refundable. However, we will consider refund requests on a case-by-case basis in the following circumstances:

• Documented service failure on our part (failure to deliver agreed services)
• Technical issues that prevented service delivery for extended periods
• Billing errors or duplicate charges

Pro-rated refunds may be issued for documented service failures. We do not offer refunds based on campaign performance outcomes, as results depend on many factors outside our control.

Non-Refundable Items

The following are non-refundable under all circumstances:

• Social media advertising spend paid to platforms (Facebook Ads, Google Ads, etc.)
• Third-party tools and subscriptions purchased for your account
• Custom content creation fees (photography, videography, graphic design)
• Influencer partnership fees
• Services already rendered and delivered

How to Request a Refund

To request a refund:

1. Email us at billing@viewsy.agency with "Refund Request" in the subject line
2. Include your account information and invoice number
3. Provide a brief explanation of why you're requesting a refund
4. Allow 5-7 business days for review

We will respond to all refund requests within 5 business days. If approved, refunds will be processed to the original payment method within 10 business days.

Partial Refunds

In certain situations, partial refunds may be issued:

• Pro-rated refunds for mid-cycle cancellations (at our discretion)
• Refunds for unused services when we fail to deliver agreed deliverables
• Resolution of billing disputes

Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks initiated without attempting to resolve the issue with us first may result in:

• Immediate termination of services
• Loss of access to all accounts and materials
• Potential legal action to recover costs

We are committed to resolving any payment disputes fairly and promptly through direct communication.

Questions About Refunds

If you have questions about our refund policy or need clarification: